Shipping Information

Our location is:
232 High St, Motueka, Tasman, New Zealand.

We aim to get any order received before 2pm NZT on a standard working day out on the post the same day as it is ordered.
Please note that orders received after 2pm NZT will not be processed until the next normal working day.

New Zealand postal services run Monday to Friday (excluding public holidays)
Any delays to post processes due to weekends or public holidays must be taken into account by the purchaser.

When shipping within New Zealand we work with NZ Post and Courierpost, and offer the following delivery time guidelines as a reasonable indicator of an orders arrival time after dispatch.

Standard Shipping - $4.99 - (excludes rural) - 3 to 5 working days (please choose courier option if your delivery is time sensitive)
Courier Shipping - $7.99 - (excludes rural) - 1 to 3 working days
Rural Standard Delivery - $9.99 - 3 to 5 working days* (please choose courier option if your delivery is time sensitive)
Rural Courier Delivery - $10.99 - 1 to 3 working days*

Please note that these guidelines are indicative only and are not a guarantee.
If you are unsure whether your purchase will reach your recipient by the desired date please contact us first for a delivery estimate.
While we will always do our best to get each order out as quickly as possible, we cannot be held responsible if sufficient delivery time has not been given by the purchaser.

*If your delivery is at a rural (RD) NZ address you must choose a rural delivery option, failure to do so will mean your parcel may experience significant delays, and we may contact you for additional payment to cover postage costs.

The Red Dog Gift Shop cannot be held responsible for order delays due to peak shipping periods, or national events & emergencies.

We cannot post your order between 2pm NZST Friday and 9am NZST Monday.
If you make an order during this time the earliest it can be delivered is the following Tuesday (courier shipping) or Thursday (standard shipping).
Please place your orders accordingly.